From: "Dr

From: "Dr. Annie Skaggs" <askaggs@fayettefamilymed.com>
Mailing-List: list Practiceimprovement1@yahoogroups.com; contact Practiceimprovement1-owner@yahoogroups.com
Date: Mon, 14 Feb 2005 20:16:40 -0500
Subject: RE: [Practiceimprovement1] New patient survey
Reply-To: Practiceimprovement1@yahoogroups.com

As best I can recall/guess:

1. about 450

2. 35 to 60 (more in flu season)

3. 630

4. 28 months

5. Hard to say. I closed when the PA who was working with me left. Together we had almost 1600, and she planned to take her 550 or so with her, but a lot of them have since said they'd rather stay with me, and some of mine have decided they want a more "traditional" office, where they can call and chat to staff people without being put on the spot to schedule an appt, or call back when they want to schedule. As best I can figure now, I seem to have about a thousand, maybe a little less.

6. I regularly schedule M-F and am available weekends and holidays (usually see 2-3 every other weekend) for acutes that can't wait til Monday. I start at 10:30 or 11:00 and stay until everyone who wants to be seen is. Usually done by 5:30, but sometimes see patients as late as 9:00pm to get them all in same day. Tuesday is the exception: I share the office with a surgeon who sees patients Tuesday afternoons, so I see patients Tuesday morning and then leave in the afternoon.

7. 35 to 40 visits/week most weeks.

8. Seasonal variation is surprisingly small. Average number of visits drops during Keeneland's (the local thoroughbred track) spring and fall meets: three weeks each in April and October. Other than that, visits remain fairly constant.

9. Yellow pages ad, but I am pulling that with the next edition. Word of mouth does the job.

10. Across the board average dollars per patient contact is running $81 per. Has ranged from $65 to 92, I recalculate monthly.

Hope that helps,
[Dr. Annie Skaggs]