From:
joanne holland <joandvmmd@yahoo.com>
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Date: Fri, 19 May 2006 12:24:55 -0700 (PDT)
Subject: Re: [Practiceimprovement1] Amazing Charts
Billing Service- MTBC- FIRED!
Reply-To:
From Joanne in Drain, Oregon.
I'm starting to think what you went through is the standard of management: my billing expert did the same kind of thing. And, realize, everyone keeps saying she is an expert. She remains employed by another well known local MD who knows nothing about billing and will not be able to correct her. (Yes, I am using the past tense when talking about her.)
So, of the last 60 bills I have cleaned out of my billing software as being unpaid and have worked on this week: 7 of them should have been billed to medicare and weren't, six should have been billed to BC/BS and weren't, and three should have been billed to insurances that pay very well and were set up to be sent to the patients instead. I have billed out or rebilled properly or found lost about $12000 worth of work in the last three weeks.
When you think of it, most MDs never really can know if the work they are doing is being reimbursed or being lost in translation. We are "cushioned" to the point of being irrelevant to the payment process except as well trained hampsters being pushed into running through more office calls. The arcane world of the medical "billing expert" could be the last refuge of the incompetent and no one would ever know.
Joanne
"Naureen A. Mohamed" <Dr.naureenmohamed@verizon.net>
wrote:
I did it. I finally teminated with MTBC. I was getting sick of their explanations and reasons about why things weren't getting paid. Medicaid secondary to Medicare (which does pay in New York State) has never been billed properly in over 2 years! Finally, 2 of my patients were billed when their insurance was active and wasn't even billed. That was annoying and the last straw.
I plan on
using EZ claim now and I am really excited (but my husband thinks I'm nuts).
Thanks to everyone for their
ideas on this matter. I wouldn't have taken the jump if I hadn't seen that so
many of you do it already.
Naureen